“Whatever the mind can conceive and believe, it can achieve.”— Napoleon Hill
1K+QuickBooks Online Customers Supported
+30Websites Designed (Portfolios & Business Sites)
4.8/5Client Satisfaction Rating
Fast & AccurateWork You Can Rely On
— WHAT I DO
Professional Services
Helping businesses stay organized, efficient, and ahead.
▣ Administrative Assistant
+2 Years of Experience
Reliable administrative support to keep your business organized and running smoothly.
Office administration & operations
Calendar & schedule management
Email & correspondence handling
Document preparation & formatting
Data entry & database management
Filing & records management
▥ Bookkeeping
1K+ QuickBooks Customers
Accurate and organized financial records to support business growth.
QuickBooks Online (Certified)
Bank & credit card reconciliation
Accounts payable & receivable
QuickBooks Payroll (US)
Filing & paying payroll taxes (US)
Financial statements & reporting
Transaction categorization
Audit-ready record keeping
</> Web Development
+30 Websites Designed
Modern, responsive websites that help businesses establish a strong online presence.
Responsive website design
Landing pages & business sites
Portfolio websites
UI/UX implementation
HTML, CSS, JavaScript
Website customization
SEO-friendly structure
☏ Customer Service
+2 Years of Experience
Professional and friendly customer support focused on satisfaction and loyalty.
Phone, chat & email support
Customer inquiries & issue resolution
Product guidance & technical support
Conflict resolution & escalation
Accurate case documentation
Customer satisfaction follow-up
— TOOLS & APPLICATIONS
Tools I Use
Gmail · Word · Excel · PowerPoint · Outlook · Google Drive · Google Docs · Google Sheets · Google Calendar · Canva · Photoshop · Zoom · Microsoft Teams · Slack · QuickBooks Online · ChatGPT · Claude AI · VS Code · GitHub · Wix · Figma · CapCut · Gmail · Word · Excel · PowerPoint · Outlook · Google Drive · Canva · QuickBooks Online · Claude AI
— CORE SKILLS
Key Skills
▣Administrative Support
▤Data Entry
▥Bookkeeping
☏Customer Service
◷Time Management
☼Attention to Detail
♟Problem Solving
▣Communication
</>Web Development
☷Process Improvement
About Me
I support businesses through organized administration, accurate bookkeeping, dependable customer service, data management, and practical web development. My goal is to deliver reliable work, clear communication, and measurable operational support.
Professional Experience
Administrative & Operations Support Administrative coordination, data processing, payroll support, inventory management, dispatch coordination, documentation, and reporting.
QuickBooks Online & Customer Support Customer-facing support, bookkeeping workflows, reconciliation, payroll-related assistance, troubleshooting, and account guidance.
Selected feedback from QuickBooks Online customer surveys.
“The customer service were very helpful with what I needed.”
“Great skills. Listen to client. Speak good English.”
“Went above and beyond to help.”
“The QuickBooks representative listened carefully to my concern and explored all plan options for me. This person shows QuickBooks has a great heart, especially nice for seniors such as myself who are still in business.”
“Quick to respond and always try to resolve my issue.”
“You called back on time and solved my issue.”
“The on-going support offered by QB has over the past year been great. Well done.”
“Assisted me in getting what needed to be done. Kudos to JM & Angelica.”
“He recognized the issue and fixed it right away.”
“Very helpful, understanding and quick to answer my questions.”
“The representative was extremely patient and nice to me. We were on the phone for 1 hr 20 minutes and he never showed frustration, only understanding.”
“Jhon my customer service rep was great. He fixed my mistake and walked me how to make changes if it ever happens again.”
“The Intuit employee who helped me was so knowledgeable. He solved my problem, which other employees could not, and also taught me quite a bit about QBs. Very happy!”
“Rep was very helpful and professional. He helped me with my issue quickly. He was great!”
“Amazing rep! Did everything to find a solution and exceeded expectations! Thank you!!”
“Thank you. JM was very helpful and willing to assist.”
“The rep spent time to identify my issue and resolve it 100%.”
“Share screen capabilities. Step by step on obtaining quarterly reports.”
“My rep was fabulous. Guided me through a solution using a remote program.”
“Jhon was very kind and helpful, definitely answered all my questions and resolved any issues! I very much appreciate it!”
“The customer service were very helpful with what I needed.”
“Great skills. Listen to client. Speak good English.”
“Went above and beyond to help.”
“The QuickBooks representative listened carefully to my concern and explored all plan options for me. This person shows QuickBooks has a great heart, especially nice for seniors such as myself who are still in business.”
“Quick to respond and always try to resolve my issue.”
“You called back on time and solved my issue.”
“The on-going support offered by QB has over the past year been great. Well done.”
“Assisted me in getting what needed to be done. Kudos to JM & Angelica.”
“He recognized the issue and fixed it right away.”
“Very helpful, understanding and quick to answer my questions.”
“The representative was extremely patient and nice to me. We were on the phone for 1 hr 20 minutes and he never showed frustration, only understanding.”
“Jhon my customer service rep was great. He fixed my mistake and walked me how to make changes if it ever happens again.”
“The Intuit employee who helped me was so knowledgeable. He solved my problem, which other employees could not, and also taught me quite a bit about QBs. Very happy!”
“Rep was very helpful and professional. He helped me with my issue quickly. He was great!”
“Amazing rep! Did everything to find a solution and exceeded expectations! Thank you!!”
“Thank you. JM was very helpful and willing to assist.”
“The rep spent time to identify my issue and resolve it 100%.”
“Share screen capabilities. Step by step on obtaining quarterly reports.”
“My rep was fabulous. Guided me through a solution using a remote program.”
“Jhon was very kind and helpful, definitely answered all my questions and resolved any issues! I very much appreciate it!”
— GET IN TOUCH
Let’s Work Together
Feel free to reach out through any of these platforms.